Q: I am very interested in Trove’s styling and on-the-day packages. Is it possible to meet with you to discuss my ideas?
A: Absolutely! We encourage it! An initial meeting helps to identify exactly what our clients are looking for and we can get a clearer idea of the styling needed to create your dream wedding or event. If we can meet at the chosen venue, so much the better! This initial meeting is free of charge and completely obligation free.
Q: What do I need to bring to our initial meeting?
A: You can bring as much or as little information as you have. Some of our clients bring full details of venue, caterers, florists, colour schemes and themes; others are only at the very start of their planning journey and are not really sure what they would like. No problems either way! If you do have some ideas of what you do (and don’t) like, we encourage you to bring them along; as well as any pictures or colour themes you like. An idea of your overall budget is also very helpful.
Q: What happens after the initial meeting?
A: Trove prepares a detailed proposal and quotation for you to consider. The proposal will include estimates for items to be hired, additional styling costs including floristry, delivery charges, and consultant fees.
Q: We have received our initial proposal, and would like to make some changes. Is this possible?
A: Of course! We appreciate that changes may need to be made and are happy to work with you to change items or reduce costs to fit your needs and budget.
Q: Do I have to book a styling or on-the-day package to hire items from your collection?
A: No. All our range is available as hire only, as well as in conjunction with our other services.
Q: Is there a minimum hire amount?
A: There is currently no minimum hire amount for self-collection, however, if you require delivery there is a minimum hire amount of $250.00 from the Trove hire collection. If you are interested in our styling or on-the-day packages, a minimum hire amount of $250.00 also applies.
Q: What is the hire period?
A: All items are priced for a four day hire period – generally from Thursday to Sunday. Longer hire periods may be arranged for an additional cost if required.
Q: Are there set hire packages in place?
A: Trove does not have set hire packages as we believe every event and wedding is unique and want to offer our clients the flexibility to pick and choose the items they want. We do however offer package discounts when you hire multiple items from us. Simply collate your wish list and send it through – we will send you a revised costing with any package discount applied.
Q: I need to hire additional items for my event, including tables and chairs. Are you able to provide these items and what additional charges apply?
A: Trove is pleased to offer a sourcing service to our clients, and we are confident we can track down any additional items you need to create the look and feel you want. We can even coordinate deliveries so you are only ever dealing with one supplier. All hire costs will be confirmed with you prior to booking. There is no additional charge for this service when you book Trove for a styling or on-the-day package, or if you are hiring at least $250.00 from Trove’s hire range; however additional delivery charges may apply.
Q: How do I confirm and pay for my booking?
A: When you confirm your booking, you will receive an invoice with full details of the items you are hiring, plus costs for any additional services. We require a 50% deposit to secure your booking, with the balance due at least two weeks prior to your event date. Payment is available by bank transfer or cash only.
Q: Can I make changes to my booking once I have confirmed and paid the initial deposit?
A: Yes we are happy to make changes to your booking. Please let us know as soon as possible if you want to add or change hire items as these changes can only be made if the item is still available on the desired date.
Q: I have received my invoice and have been charged a security bond. What is this for?
A: Trove charges a fully refundable security bond of $100.00 or 10% of hire costs (whichever is greater) to help cover the costs of any unforeseen damages or loss of items once they enter the hirer’s care. The security bond will be refunded in full on return of all hire items in the condition in which they were hired. Cost to repair any damages or lost items will be deducted from the security bond after consultation with the client.
Q: What happens if I damage or lose an item I have hired?
A: Where possible, the security bond will be used to cover any repairs or to replace lost items. Where the security bond does not cover the cost of replacement or repair, an invoice for the balance will be issued to the client.
Q: Can I collect items myself?
A: Most items are available for self-collection as well as delivery. Any items that are delivery only will be confirmed at the time of your booking request. Please be aware that some items are large and heavy and may require at least two people to shift. If you are collecting yourself, Trove requires you have appropriate transport and packing to ensure safe transport of our hire items
Q: What are your delivery charges?
A: Trove’s delivery charges are calculated by distance, quantity/size of items hired, and transportation required – we do not have a set delivery fee as every hire order is different. We are happy to provide you with an estimate of delivery costs with your initial booking enquiry, and will confirm costs with your booking confirmation and invoice.